Frequently Asked Questions
Everything you need to know about your ROKFORM experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Do your cases come with a warranty?
Yes, all ROKFORM cases and mounts include a 2-year limited warranty against defects in materials and workmanship from the date of purchase.
Will the magnets in the case affect my phone or credit cards?
Our specially shielded Neodymium magnets are safe for modern smartphones and will not affect GPS, Bluetooth, or Apple Pay. However, we recommend keeping magnetic stripe credit cards away from direct contact with the magnets.
How do I track my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.